Privacy & Policies

ELUNARA – TERMS OF SERVICE

Effective Date: [●]
Last Updated: [●]

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Elunara ("Elunara", "we", "us", or "our"), governing your access to and use of Elunara's website, mobile application, APIs, software, content, and related services (collectively, the "Platform"). Elunara is an AI-powered educational platform designed to deliver personalized, ethical, and multilingual learning experiences for management education.

By accessing, registering on, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Platform.

1. DEFINITIONS

• "Account" means a registered user profile on the Platform.
• "AI Outputs" means responses, recommendations, explanations, or content generated by artificial intelligence systems.
• "Content" means all text, graphics, data, software, audio, video, assessments, and educational materials available on the Platform.
• "User Content" means any data, prompts, text, files, or materials submitted by users.
• "Third-Party Services" means services, tools, or platforms not owned or controlled by Elunara.

2. ELIGIBILITY & LEGAL CAPACITY

2.1 Users must be at least 13 years of age. Users below 18 years may use the Platform only with verifiable parental or legal guardian consent.

2.2 By using the Platform, you represent that you have the legal capacity to enter into a binding contract under Indian law.

2.3 Elunara reserves the right to refuse access, suspend, or terminate accounts that do not meet eligibility requirements.

3. ACCOUNT REGISTRATION & SECURITY

3.1 Users must provide accurate, current, and complete information at registration.

3.2 Users are solely responsible for maintaining the confidentiality of login credentials and for all activities under their Account.

3.3 You agree to notify Elunara immediately of any unauthorized use or security breach.

4. NATURE OF SERVICES & AI LIMITATIONS

4.1 Elunara provides AI-assisted educational tools, explanations, adaptive learning pathways, and academic support.

4.2 The Platform is a learning aid only and does not provide professional, legal, financial, medical, or certification advice.

4.3 AI Outputs are probabilistic, automated, and may be inaccurate or incomplete. Users must independently verify AI Outputs before relying on them.

4.4 Elunara does not guarantee learning outcomes, grades, certifications, or employment results.

5. ACCEPTABLE USE POLICY

Users shall not:

• Engage in cheating, plagiarism, impersonation, or academic misconduct;
• Represent AI Outputs as certified, professional, or expert advice;
• Use the Platform for unlawful, deceptive, abusive, or unethical purposes;
• Reverse engineer, scrape, bypass safeguards, or disrupt the Platform;
• Use the Platform to develop or train competing AI models or services;
• Upload content infringing intellectual property or privacy rights.

Violation may result in suspension, termination, and legal action.

6. USER CONTENT & LICENSE

6.1 Users retain ownership of User Content.

6.2 By submitting User Content, users grant Elunara a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, analyze, reproduce, and display such content solely for providing, maintaining, securing, and improving the Platform.

6.3 Users represent and warrant that they have all rights necessary to submit User Content.

7. AI TRAINING & PLATFORM IMPROVEMENT

7.1 Elunara may use anonymized, aggregated, or de-identified data to improve, test, and enhance AI systems.

7.2 Personal data is not used to train AI models in a manner that identifies individual users unless permitted by law or explicit consent is obtained.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 All intellectual property rights in the Platform, including software, algorithms, AI models, trademarks, and branding, are owned by Elunara or its licensors.

8.2 Except as expressly permitted, no rights are granted to users.

9. SUBSCRIPTIONS, FEES & PAYMENTS

9.1 Certain features require paid subscriptions.

9.2 Pricing, billing cycles, and features will be disclosed prior to purchase.

9.3 Fees are non-refundable except as required under Indian consumer protection laws.

9.4 Elunara may revise pricing or features with prior notice.

10. THIRD-PARTY SERVICES

10.1 The Platform may integrate or link to Third-Party Services.

10.2 Elunara is not responsible for third-party content, services, or practices.

11. SUSPENSION & TERMINATION

11.1 Elunara may suspend or terminate access without notice for:

• Breach of these Terms;
• Legal or regulatory compliance;
• Security or integrity risks.

11.2 Upon termination, user access rights cease immediately.

12. DISCLAIMER OF WARRANTIES

The Platform is provided on an "as is" and "as available" basis. Elunara disclaims all warranties, express or implied, including accuracy, reliability, fitness for a particular purpose, and uninterrupted availability.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• Elunara shall not be liable for indirect, incidental, or consequential damages;
• Aggregate liability shall not exceed fees paid by the user in the preceding six (6) months.

14. INDEMNIFICATION

Users agree to indemnify and hold harmless Elunara from claims, damages, losses, and expenses arising from:

• User Content;
• Breach of these Terms;
• Misuse of the Platform.

15. ARBITRATION & DISPUTE RESOLUTION

15.1 Any dispute shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996.

15.2 Seat and venue of arbitration shall be New Delhi, India.

15.3 Arbitration proceedings shall be conducted in English.

16. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of India. Subject to arbitration, courts at New Delhi shall have exclusive jurisdiction.

17. SEVERABILITY

If any provision is held unenforceable, remaining provisions shall remain valid.

18. FORCE MAJEURE

Elunara shall not be liable for failure or delay due to events beyond reasonable control, including natural disasters, government actions, or technical failures.

19. NOTICES & CONTACT

Legal notices or queries may be sent to:

Email: security@elunara.ai

Last Updated: _____________

ELUNARA – REFUND POLICY

Effective Date:
Last Updated:

This Refund and Cancellation Policy ("Policy") governs the circumstances under which refunds, cancellations, or credits may be issued for services offered through Elunara, an AI-powered educational platform providing personalized, ethical, and multilingual learning experiences primarily for management education. This Policy forms an integral part of Elunara's Terms of Service.

1. Definitions

• "Platform" means the Elunara website, mobile application, and related digital interfaces.
• "User" means any individual or entity that accesses or uses the Platform.
• "Services" means AI-assisted learning tools, courses, academic content, subscriptions, assessments, mentorship modules, or any other educational offerings made available on Elunara.
• "Subscription" means a paid plan granting access to specified Services for a defined period.
• "Fee" means the amount paid by a User for accessing paid Services on the Platform.
• "Billing Cycle" means the recurring period for which a Subscription Fee is charged.
• "Refund" means the reversal of a Fee paid by the User, subject to the terms of this Policy.

2. General Policy

All purchases made on Elunara are final unless expressly stated otherwise in this Policy or required under applicable law. Users are encouraged to review the description of Services carefully before making any payment.

Elunara reserves the right to grant or deny refunds strictly in accordance with this Policy.

3. Subscription-Based Services

3.1 Cancellation by User

Users may cancel their Subscription at any time through their account settings. Upon cancellation:

• Access to paid Services will continue until the end of the current Billing Cycle.
• No refund shall be issued for any unused portion of the Subscription period.

3.2 Auto-Renewal

Subscriptions may renew automatically unless cancelled prior to the renewal date. Fees charged due to failure to cancel before renewal are non-refundable.

4. One-Time Purchases and Programs

Fees paid for one-time purchases, including but not limited to courses, workshops, certifications, assessments, or mentoring sessions, are non-refundable once access has been granted or the Service has commenced.

5. Free Trials and Promotional Access

If Elunara offers free trials or promotional access:

• No charges will be applied during the free trial period.
• Once the free trial converts into a paid Subscription, the applicable Fee shall be charged and shall be non-refundable.

6. Exceptions and Refund Eligibility

A refund may be considered only in the following limited circumstances:

• Duplicate or erroneous charges due to a technical error attributable to Elunara
• Failure of the Platform to provide access to paid Services due to a verified technical issue not caused by the User
• Any refund mandated by applicable consumer protection laws

In such cases, refunds, if approved, shall be processed using the original method of payment within a reasonable period.

7. Non-Refundable Situations

Refunds shall not be provided for:

• Dissatisfaction with AI-generated outputs or learning outcomes
• Change of mind after purchase
• Lack of usage or partial usage of the Services
• Academic performance, grades, or professional outcomes
• Suspension or termination of account due to violation of Elunara's Terms of Service

8. Institutional and Enterprise Users

Refund terms for institutions, universities, corporate clients, or bulk licenses shall be governed by separate written agreements. This Policy shall not apply where a specific contract provides otherwise.

9. Chargebacks and Disputes

Users agree to contact Elunara first to resolve any payment-related concerns. Initiating chargebacks or payment disputes without prior communication may result in suspension or termination of access to the Platform.

10. Changes to the Policy

Elunara reserves the right to amend this Policy at any time. Changes shall be effective upon publication on the Platform. Continued use of the Services after such changes constitutes acceptance of the revised Policy.

11. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Courts in India shall have exclusive jurisdiction over any disputes arising under this Policy.

12. Contact Information

For refund-related queries or support, Users may contact:

Elunara
security@elunara.ai

By using Elunara and making any payment on the Platform, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.

ELUNARA – ACADEMIC INTEGRITY POLICY

Effective Date: [●]
Last Updated: [●]

1. Purpose

Elunara is committed to promoting ethical learning practices, honesty, and academic responsibility. This Academic Integrity Policy sets out the standards of conduct expected from users while accessing and using the Elunara platform. The objective is to ensure that Elunara is used as a legitimate learning support tool and not as a substitute for original academic effort.

2. Scope

This Policy applies to all users of Elunara, including students, educators, professionals, and any other individuals accessing the platform through the website or associated services. It applies to all content generated, accessed, or used through Elunara.

3. Learning Aid Disclaimer

Elunara is designed solely as a learning support and guidance tool. It is not intended to be used as a shortcut for completing academic assignments, examinations, research submissions, or any other evaluative academic work.

Use of Elunara does not replace:

• Independent thinking
• Original writing
• Critical analysis
• Compliance with institutional academic standards

Users remain fully responsible for the academic work they submit to their institutions or employers.

4. User Obligations

By using Elunara, users agree to adhere to the following obligations:

4.1. Original Work

Users must ensure that all academic submissions prepared with assistance from Elunara are substantially original and reflect their own understanding and effort.

4.2. Proper Disclosure and Citation

Where required by institutional rules, academic guidelines, or applicable policies, users must clearly disclose and cite the use of AI-assisted tools, including Elunara.

4.3. Compliance with Institutional Rules

Users must strictly follow the academic integrity codes, honor codes, examination rules, and assessment guidelines prescribed by their respective schools, colleges, universities or professional bodies.

4.4. Prohibited Uses

Users must not:

• Submit AI-generated content as their own work without disclosure where disclosure is required.
• Use Elunara to engage in plagiarism, contract cheating, impersonation, or exam malpractice.
• Use the platform to bypass assessment safeguards or academic evaluation processes.

5. Plagiarism and Misconduct

Elunara does not endorse plagiarism or academic dishonesty in any form. Users are solely responsible for ensuring that their submissions do not violate plagiarism standards, copyright laws, or institutional policies.

Elunara does not guarantee that content generated through the platform is plagiarism-free or suitable for direct submission.

6. Monitoring and Detection

Elunara reserves the right to:

• Monitor usage patterns for misuse or policy violations.
• Investigate suspected breaches of this Policy.
• Cooperate with educational institutions, regulatory bodies, or lawful authorities where required.

Such monitoring will be conducted in accordance with applicable data protection and privacy laws.

7. Enforcement and Consequences

Violation of this Academic Integrity Policy may result in one or more of the following actions, at Elunara's sole discretion:

• Warning or formal notice
• Temporary suspension of user access
• Permanent termination of the user account
• Restriction of access to specific features
• Reporting of serious or repeated violations to educational institutions, employers, or authorities where legally permissible

Repeated or severe violations will be treated as a material breach of Elunara's Terms of Service.

8. Legal and Regulatory Compliance (India)

This Policy is framed in alignment with applicable Indian laws and regulations, including but not limited to:

• The Information Technology Act, 2000 and rules made thereunder
• University Grants Commission (UGC) Regulations on Promotion of Academic Integrity and Prevention of Plagiarism, 2018 (as amended)
• Applicable institutional and professional academic codes

Users are responsible for understanding and complying with the academic integrity laws and regulations applicable to their jurisdiction and institution.

9. Limitation of Liability

Elunara shall not be held responsible for:

• Academic penalties imposed on users by institutions
• Rejection of submissions, grading outcomes, or disciplinary actions
• Misuse of the platform contrary to this Policy

All academic and professional consequences arising from the use of Elunara rest solely with the user.

10. Policy Updates

Elunara reserves the right to update or modify this Academic Integrity Policy at any time. Continued use of the platform after changes are posted constitutes acceptance of the revised Policy.

11. Contact and Reporting

If you have questions regarding this Policy or wish to report suspected misuse, please contact:

Email: security@elunara.ai
Grievance Officer: As specified under the Grievance Redressal Policy

ACCESSIBILITY & INCLUSION POLICY

Effective Date: [●]
Last Updated: [●]

1. Purpose

Elunara is committed to providing an inclusive, accessible, and equitable digital experience for all users, regardless of ability, language, location, or technological constraints. This Accessibility & Inclusion Policy outlines Elunara's approach to ensuring that its platform is usable by individuals with diverse needs and abilities.

2. Scope

This Policy applies to:

• The Elunara website and web based services
• All digital content, features, and learning tools offered through the platform
• Users accessing Elunara via desktop, mobile, or assistive technologies

3. Commitment to Inclusive Design

Elunara follows an inclusive design philosophy that prioritizes accessibility from the earliest stages of product development. Accessibility is treated as an ongoing responsibility rather than a one-time compliance exercise.

The platform is designed to support:

• Users with visual, auditory, motor, cognitive, and learning disabilities
• Users from diverse linguistic and cultural backgrounds
• Users with limited access to high speed internet or advanced devices

4. Accessibility Features

To support accessibility and inclusion, Elunara currently provides or actively works toward the following features:

4.1. Multilingual Support

• Interface and content availability in multiple languages where feasible
• Progressive expansion of regional language support to improve access for non English users

4.2. Low Bandwidth Optimization

• Optimized page loading and reduced data heavy elements
• Compatibility with slower internet connections and basic devices
• Efficient use of media to ensure functionality in bandwidth constrained environments

4.3. Assistive Technology Compatibility

• Support for screen readers and keyboard navigation
• Logical content structure to improve readability and navigation
• Descriptive text for interactive elements where applicable

4.4. Continuous Accessibility Improvements

• Periodic accessibility reviews and audits
• Updates based on user feedback and evolving best practices
• Ongoing enhancement of usability and readability

5. Standards and Guidelines

Elunara aims to align its accessibility practices with recognized standards, including:

• Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, where reasonably practicable
• Global best practices for inclusive digital learning platforms

These standards guide platform design, content structure, and feature development.

6. Legal and Regulatory Compliance (India)

Elunara endeavors to comply with applicable Indian laws and regulations related to accessibility and digital inclusion, including but not limited to:

• The Rights of Persons with Disabilities Act, 2016 Supporting equal access to digital services and information for persons with disabilities
• Information Technology Act, 2000 and applicable rules Governing electronic content, accessibility obligations, and digital service delivery

Where required, Elunara will update its accessibility measures to align with future legal or regulatory developments.

7. User Responsibilities

While Elunara strives to make the platform accessible, users are encouraged to:

• Use supported browsers, devices, and assistive technologies
• Keep their systems updated to ensure optimal compatibility
• Report accessibility barriers encountered on the platform

8. Feedback and Support

Elunara values user feedback as a key driver of accessibility improvement. Users who face accessibility challenges or have suggestions may contact the designated support or grievance channel listed on the website.

All accessibility related concerns will be reviewed in good faith and addressed within a reasonable timeframe.

9. Limitations

Despite best efforts, some features or third party integrations may have accessibility limitations. Elunara does not guarantee that every aspect of the platform will be fully accessible at all times but commits to continuous improvement and reasonable accommodation wherever feasible.

10. Policy Updates

This Policy may be updated periodically to reflect:

• Technological advancements
• Changes in legal or regulatory requirements
• Improvements in accessibility standards or platform functionality

Updated versions will be published on the Elunara website and will become effective upon posting.

11. Contact Information

For accessibility related queries, feedback, or assistance, users may refer to the contact or grievance details provided on the Elunara website.

Advertising & Promotional Policy

Effective Date: [●]
Last Updated: [●]

This Advertising & Promotional Policy governs how advertising, sponsorships, and promotional communications are displayed and managed on the Elunara platform. Elunara is committed to maintaining transparency, user trust, and compliance with applicable Indian laws while ensuring a fair and ethical advertising environment.

1. Purpose of the Policy

The purpose of this policy is to:

• Ensure transparency in all advertising and promotional activities on the Platform
• Protect users from misleading, deceptive, or inappropriate advertisements
• Define user rights and controls over promotional communications
• Comply with applicable Indian laws, regulations, and industry standards

2. Scope

This policy applies to:

• All advertisements, sponsorships, promotions, and marketing communications displayed on Elunara
• Promotional emails, notifications, messages, and in-app announcements
• Third-party advertisements or sponsored content, if any, hosted or displayed on the Platform

3. Transparency in Advertising

Elunara is committed to honest and transparent advertising practices.

• Sponsored content, paid partnerships, or promotional material will be clearly and prominently identified as "Sponsored", "Advertisement", or "Promotional Content"
• Advertisements will not be disguised as educational content, system messages, or user communications
• Any material connection between Elunara and advertisers will be disclosed where required

4. Acceptable Advertising Standards

All advertisements and promotions displayed on Elunara must:

• Be lawful, truthful, and not misleading
• Be appropriate for the Platform's user base, including students and educators
• Respect public decency and moral standards
• Not exploit user trust or lack of technical knowledge

Elunara reserves the right to review, approve, reject, modify, or remove any advertisement at its sole discretion.

5. Prohibited Advertising Content

Elunara does not permit advertisements or promotions that:

• Are illegal under Indian law
• Promote hate speech, discrimination, violence, or harassment
• Contain false claims, deceptive practices, or unverified guarantees
• Promote tobacco, narcotics, illegal substances, or unlawful services
• Contain obscene, defamatory, or sexually explicit material
• Target minors with inappropriate products or services
• Infringe intellectual property rights

6. User Control Over Promotional Communications

Elunara respects user preferences and provides control over promotional messaging.

• Users may opt out of promotional emails, messages, or notifications at any time through account settings or unsubscribe links
• Transactional or service-related communications are not considered promotional and may continue even after opting out
• Opt-out requests will be processed within a reasonable timeframe

7. Third-Party Advertisements

• Elunara may display advertisements from third-party partners
• Elunara does not endorse or guarantee third-party products or services unless explicitly stated
• Users interacting with third-party advertisements do so at their own discretion and risk
• Third-party advertisers are responsible for the accuracy, legality, and compliance of their content

8. Data Usage for Advertising

• Elunara does not sell personal data for advertising purposes
• Any use of user data for promotional targeting will comply with Elunara's Privacy Policy and applicable laws
• Sensitive personal data will not be used for advertising without explicit consent

9. Compliance with Indian Laws

This policy is governed by and complies with applicable Indian laws, including but not limited to:

• The Information Technology Act, 2000
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• The Consumer Protection Act, 2019

10. Enforcement and Violations

• Advertisements violating this policy may be removed immediately without notice
• Repeat or serious violations may result in termination of advertising agreements
• Elunara reserves the right to report unlawful advertisements to relevant authorities

11. Limitation of Liability

Elunara shall not be liable for any loss, damage, or dispute arising from:

• User reliance on third-party advertisements
• Interactions with advertisers outside the Platform
• Accuracy or performance of advertised products or services

12. Policy Updates

Elunara may update this policy from time to time to reflect legal, operational, or regulatory changes. Continued use of the Platform after such updates constitutes acceptance of the revised policy.

13. Contact Information

For questions, concerns, or complaints related to advertising or promotions, users may contact Elunara through the official contact details provided on the Platform.

ELUNARA - CHILD SAFETY & MINOR PROTECTION POLICY

Effective Date: [●]
Last Updated: [●]

Elunara is committed to creating a safe, responsible and respectful digital environment. This Child Safety & Minor Protection Policy outlines how Elunara safeguards the rights, privacy and well-being of children and minors while using its website, services, and digital platforms.

This Policy should be read in conjunction with Elunara's Privacy Policy, Terms of Service and Cookie Policy.

1. Purpose of the Policy

The purpose of this Policy is to:

• Protect children and minors from harm, exploitation, abuse and inappropriate exposure.
• Ensure responsible data handling for users below the age of 18.
• Comply with applicable child protection and data protection laws in India.
• Define parental rights and Elunara's obligations regarding minor users.

2. Definitions

• Child / Minor: Any individual under the age of 18 years, as defined under Indian law.
• Parental Consent: Verifiable consent provided by a parent or legal guardian for a child to access Elunara's services.
• Personal Data: Any information that can identify a user directly or indirectly.

3. Age Restriction

Elunara does not knowingly provide services to children under the age of 13 without verified parental or legal guardian consent.

• Users below 13 years of age may only access Elunara's services where explicit parental consent has been obtained.
• Users between 13 and 18 years may access limited features, subject to enhanced safeguards and monitoring.
• If Elunara becomes aware that personal data of a child under 13 has been collected without consent, such data will be deleted promptly.

4. Safeguards for Children and Minors

Elunara has implemented the following safeguards to protect minor users:

4.1. Enhanced Data Protection for Minors

• Strong technical and organizational security measures are applied to protect minors' data.
• Encryption and access controls are used wherever applicable.
• Minor data is not used for profiling, behavioral targeting or advertising.

4.2. Limited Data Collection

• Only minimum necessary data is collected from minors.
• Sensitive personal data is not collected unless strictly required for service delivery.
• No unnecessary tracking or analytics involving minors is conducted.

4.3. Restricted Use of Data

• Minor data is not sold, shared, or disclosed to third parties for commercial purposes.
• Data is used solely for educational, operational, or safety-related purposes.

5. Parental Rights and Controls

Parents or legal guardians have the right to:

• Access their child's personal data.
• Request correction or deletion of their child's data.
• Withdraw consent at any time.
• Request information on how the data is processed.

All such requests may be submitted to security@elunara.ai and Elunara will respond within a reasonable time as required by law.

6. Content and Interaction Safety

Elunara takes reasonable measures to ensure that:

• Content accessible to minors is age-appropriate.
• Harmful, abusive, sexual, violent, or exploitative material involving children is strictly prohibited.
• Any form of child sexual abuse material (CSAM) is reported to relevant authorities immediately.

Users are encouraged to report inappropriate content or behavior involving minors.

7. Reporting and Grievance Redressal

Any concerns related to child safety, data misuse, or inappropriate conduct may be reported to:

Grievance Officer
Name: [Insert Name]
Email: security@elunara.ai
Address: [Insert Address]

Complaints involving children will be treated as high priority and handled confidentially.

8. Legal Compliance

This Policy is designed in compliance with applicable Indian laws, including but not limited to:

• Information Technology Act, 2000 and applicable rules.
• Digital Personal Data Protection Act, 2023 (DPDP Act).
• Applicable guidelines issued by the Ministry of Electronics and Information Technology (MeitY).

Where applicable, Elunara also aligns with internationally recognized child safety standards.

9. Data Retention

• Personal data of minors is retained only for as long as necessary to fulfill the stated purpose.
• Data is securely deleted upon withdrawal of consent or once it is no longer required.

10. Policy Updates

Elunara reserves the right to modify this Policy at any time to reflect legal, technological, or operational changes. Updates will be published on the website, and continued use of the platform constitutes acceptance of the revised Policy.

11. Contact Information

For questions or concerns regarding this Policy, please contact:

Elunara Support Team
Email: security@elunara.ai

COMMUNITY GUIDELINE

Effective Date: [●]
Last Updated: [●]

1. Purpose and Scope

Elunara is a learning support and educational technology platform designed to foster constructive, inclusive, and respectful interactions among users, educators, mentors, and administrators. These Community Guidelines set out the standards of behavior expected from all users while accessing or using Elunara's website, mobile application, discussion spaces, learning forums, and related services.

By using the Platform, you agree to comply with these Guidelines in addition to Elunara's Terms of Service, Privacy Policy, and other applicable policies.

2. Respectful Conduct

All users are expected to engage with others in a respectful, professional, and lawful manner.

Users must:

• Communicate politely and constructively
• Respect differing opinions, backgrounds, and viewpoints
• Engage in discussions in good faith
• Refrain from personal attacks or hostile conduct
• Treat educators, moderators, and platform staff with courtesy

Elunara aims to maintain a safe learning environment free from intimidation, hostility, or abuse.

3. Prohibited Behaviour

The following conduct is strictly prohibited on the Platform:

3.1. Harassment and Bullying

• Threats, intimidation, or abusive language
• Repeated unwanted contact or targeting of individuals
• Doxxing or sharing personal information without consent

3.2. Hate Speech and Discrimination

• Content that promotes hatred, violence, or discrimination based on protected characteristics
• Derogatory or inflammatory remarks targeting individuals or groups
• Content that violates applicable anti-discrimination laws

3.3. Misinformation and Deceptive Practices

• Deliberate dissemination of false or misleading information
• Impersonation of another person or entity
• Misrepresentation of qualifications, credentials, or authority

3.4. Illegal and Harmful Content

• Content that violates any applicable law or regulation
• Promotion of violence, self-harm, or unlawful activities
• Obscene, sexually explicit, or exploitative content
• Content involving minors that violates child protection laws

3.5. Platform Abuse

• Attempting to manipulate platform features or algorithms
• Spamming, flooding discussions, or posting irrelevant promotional content
• Circumventing safeguards, moderation systems, or access controls

4. User Responsibilities

Users are responsible for:

• All content they create, upload, or share on the Platform
• Ensuring that their conduct complies with these Guidelines and applicable laws
• Reporting violations or abusive behavior through designated reporting channels
• Maintaining the confidentiality and security of their account credentials

Elunara does not endorse user-generated content and reserves the right to remove content that violates these Guidelines.

5. Reporting Violations

Users may report violations of these Community Guidelines by:

• Using in-platform reporting tools, or
• Contacting Elunara's Grievance Officer through the contact details provided on the website

Reports should include sufficient details to allow for review and investigation. Elunara will make reasonable efforts to address complaints promptly and fairly.

6. Enforcement and Disciplinary Action

Elunara reserves the right to take appropriate action in response to violations, including but not limited to:

• Content removal or restriction
• Temporary suspension of user privileges
• Permanent account termination
• Reporting to law enforcement or regulatory authorities where required

Disciplinary action may be taken without prior notice in cases involving serious misconduct or legal risk.

7. Legal Compliance (India)

These Community Guidelines are framed in compliance with applicable Indian laws, including but not limited to:

• Information Technology Act, 2000 and related Rules
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Digital Personal Data Protection Act, 2023
• Bharatiya Nyaya Sanhita, 2023 (where applicable to offences such as harassment, intimidation, or hate speech)
• Other applicable central or state laws and regulations

Users are solely responsible for ensuring that their conduct does not violate any applicable law.

8. Moderation and Content Review

Elunara uses a combination of automated systems and human moderation to enforce these Guidelines. While Elunara strives to ensure fair and consistent enforcement, it does not guarantee that all prohibited content will be immediately identified or removed.

9. Amendments and Updates

Elunara may update these Community Guidelines from time to time to reflect changes in law, platform functionality, or community needs. Continued use of the Platform after updates constitutes acceptance of the revised Guidelines.

10. Contact Information

For questions, concerns, or reports related to these Community Guidelines, please contact:

Grievance Officer: [Name / Designation]
Email: security@elunara.ai
Address: [Registered Office Address]

CONTENT MODERATION POLICY

Effective Date: [●]
Last Updated: [●]

1. Purpose of This Policy

This Content Moderation Policy explains how Elunara monitors, reviews, and manages content shared, generated, uploaded, or otherwise made available on its platform. The policy is designed to ensure a safe, lawful, respectful, and educational environment for all users, while complying with applicable laws in India.

This policy forms an integral part of Elunara's Terms of Service and is binding on all users of the platform.

2. Scope and Applicability

This policy applies to all forms of content on the Elunara platform, including but not limited to:

• Text, images, audio, video, and files uploaded by users
• Prompts, queries, and inputs submitted to AI tools
• AI-generated outputs shared, stored, or published by users
• Comments, feedback, messages, or community interactions (if applicable)

3. Moderation Rights

Elunara reserves the right, but not the obligation, to monitor, review, screen, restrict, edit, block, disable or remove any content at its sole discretion if such content:

• Violates applicable laws or regulations
• Breaches Elunara's Terms of Service or platform policies
• Poses legal, reputational, ethical, or security risks
• Harms users, third parties, or the integrity of the platform

Elunara may take such action with or without prior notice, depending on the nature and severity of the violation.

4. Restricted and Prohibited Content

Users are strictly prohibited from creating, uploading, sharing, or distributing content that includes or relates to the following:

4.1. Illegal or Unlawful Content

• Content that violates any applicable law in India or elsewhere
• Content promoting or facilitating criminal activities
• Content related to terrorism, extremism, or unlawful organizations

4.2. Hate Speech, Harassment, and Abuse

• Content that promotes hatred or violence against individuals or groups based on race, caste, religion, gender, sexual orientation, disability, or nationality
• Threats, bullying, harassment, or intimidation
• Dehumanizing or abusive language

4.3. Obscene, Sexual, or Harmful Content

• Obscene, pornographic, or sexually explicit material
• Content exploiting or endangering children or minors
• Content promoting self-harm, suicide, or extreme violence

4.4. Defamatory or Misleading Content

• False statements presented as facts that harm the reputation of individuals or organizations
• Impersonation of any person, authority, or institution
• Deliberate misinformation or disinformation

4.5. Intellectual Property Violations

• Content that infringes copyrights, trademarks, patents, or trade secrets
• Unauthorized reproduction or distribution of proprietary materials
• Plagiarized or pirated content

4.6. Other Prohibited Content

• Content containing malware, viruses, or harmful code
• Spam, scams, or fraudulent schemes
• Content that circumvents platform safeguards or security features

5. User Responsibilities

Users are solely responsible for the content they submit, generate, or share using Elunara. Users agree to:

• Ensure their content complies with all applicable laws and policies
• Use AI-generated content responsibly and ethically
• Not rely on Elunara to validate the legality or accuracy of content
• Promptly remove or correct content if notified of a violation

6. Automated and Human Moderation

Elunara may use a combination of automated systems and human review to detect, flag, and assess potentially violating content. Automated moderation tools are used to enhance safety and scale, but final decisions may involve human judgment.

Elunara does not guarantee that all prohibited content will be detected or removed immediately.

7. Reporting of Content

Users may report content they believe violates this policy by contacting Elunara through the grievance or reporting mechanism provided on the platform.

Reports should include sufficient details to allow proper review. Frivolous or abusive reports may result in action against the reporting user.

8. Enforcement Actions

Depending on the nature and severity of the violation, Elunara may take one or more of the following actions:

• Remove or restrict access to the content
• Issue warnings or notices to the user
• Temporarily suspend user access
• Permanently terminate user accounts
• Report content or users to law enforcement or regulatory authorities where required

9. Legal Compliance (India)

This policy is framed in accordance with applicable Indian laws, including but not limited to:

• The Information Technology Act, 2000
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Bharatiya Nyay Sanhita, 2023 (where applicable)

Elunara acts as an intermediary and follows due diligence obligations as prescribed under Indian law.

10. No Liability for User Content

Elunara does not endorse, verify, or guarantee the accuracy, legality, or appropriateness of user-generated or AI-generated content. To the fullest extent permitted by law, Elunara shall not be liable for any loss, harm, or damage arising from such content.

11. Policy Updates

Elunara may update or modify this Content Moderation Policy from time to time to reflect changes in law, technology, or platform practices. Continued use of the platform after such updates constitutes acceptance of the revised policy.

12. Contact and Grievance Redressal

For questions, concerns, or reports related to content moderation, users may contact Elunara through the official grievance redressal mechanism provided on the website.

ELUNARA - COOKIE POLICY

Effective Date: [●]
Last Updated: [●]

OBJECTIVE

This Cookie Policy explains how Elunara (hereinafter referred to as "Elunara", "we", "us", or "our") uses cookies and similar technologies on its website (the "Website"). By continuing to browse or use our Website, you agree to the use of cookies as described in this Cookie Policy, unless you choose to disable them through your browser settings. This policy should be read along with the Privacy Policy and Terms of Service on its website.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, mobile device, or other internet-enabled device when you visit a website. Cookies help the website recognize your device, remember your preferences, and improve your overall user experience.

Cookies may be "session cookies" (which are deleted when you close your browser) or "persistent cookies" (which remain on your device for a defined period or until deleted manually).

2. Why We Use Cookies

Elunara uses cookies to:

• Ensure the Website functions properly
• Improve website performance and security
• Understand how users interact with the Website
• Remember user preferences and settings
• Enhance user experience and usability

We do not use cookies to collect personally identifiable information unless you voluntarily provide such information through the Website.

3. Types of Cookies We Use

3.1. Essential Cookies

These cookies are strictly necessary for the operation of the Website. They enable core functionalities such as page navigation, access to secure areas, and protection against fraudulent activity. Without these cookies, the Website may not function properly.

3.2. Analytics Cookies

Analytics cookies help us understand how visitors interact with the Website by collecting information such as pages visited, time spent on the Website, and error messages encountered. This data is aggregated and anonymized and is used solely to improve website performance and user experience.

3.3. Preference Cookies

Preference cookies allow the Website to remember information that changes the way the Website behaves or looks, such as language preferences, region selection, or other customized settings.

3.4. Security Cookies

These cookies help detect malicious activity and protect user accounts and data. They support the integrity and security of the Website.

3.5. Third-Party Cookies

In some cases, cookies may be placed by trusted third-party service providers such as analytics or technology partners. These third parties may use cookies in accordance with their own privacy and cookie policies. Elunara does not control these cookies.

4. User Control and Cookie Management

You have the right to control and manage cookies. Most web browsers allow you to:

• View cookies stored on your device
• Delete existing cookies
• Block all or specific categories of cookies
• Receive alerts before cookies are stored

Please note that disabling or blocking certain cookies, especially essential cookies, may affect the functionality and performance of the Website.

5. Consent

Where required by law, Elunara obtains user consent before placing non-essential cookies on your device. By continuing to use the Website after being presented with a cookie notice, you consent to the use of cookies in accordance with this policy.

6. Data Protection and Legal Compliance

This Cookie Policy is governed by and complies with applicable laws in India, including but not limited to:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023

Any personal data collected through cookies is processed in accordance with our Privacy Policy and applicable data protection laws.

7. Updates to This Cookie Policy

Elunara reserves the right to update or modify this Cookie Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Users are encouraged to review this policy periodically.

8. Contact Information

If you have any questions or concerns regarding this Cookie Policy or the use of cookies on the Website, you may contact us at:

Email: security@elunara.ai

ELUNARA – DATA RETENTION & DELETION POLICY

Effective Date: [●]
Last Updated: [●]

1. Purpose of the Policy

Elunara ("Company", "we", "us", or "our") is committed to handling personal data in a lawful, fair, and transparent manner. This Data Retention & Deletion Policy ("Policy") explains how long we retain personal data collected through the Elunara website ("Website"), the purposes for which such data is retained, and the manner in which data is deleted or anonymized once it is no longer required.

This Policy forms an integral part of Elunara's Privacy Policy and Terms of Service.

2. Scope

This Policy applies to all personal data and non-personal data collected, processed, stored, or otherwise handled by Elunara through the Website, including data of:

• Users, visitors, and registered account holders
• Prospective users and applicants
• Vendors, partners, and service providers (where applicable)

3. Applicable Laws

This Policy is framed in accordance with applicable Indian laws and regulations, including but not limited to:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023 (DPDP Act)
• Any rules, guidelines, or amendments issued thereunder from time to time

Where applicable, Elunara also follows globally accepted data protection principles.

4. Retention Principles

Elunara follows the principles outlined below while retaining data:

a) Purpose Limitation
Data is retained only for specific, explicit, and lawful purposes communicated to the user at the time of collection.

b) Data Minimization
Only such data that is necessary for the intended purpose is retained.

c) Limited Retention
Personal data is retained only for as long as required to fulfill the purpose for which it was collected, unless a longer retention period is required by law.

d) Legal and Regulatory Compliance
Certain data may be retained for extended periods to comply with statutory, regulatory, accounting, audit or legal obligations.

e) Security and Confidentiality
Data retained by Elunara is protected through appropriate technical and organizational safeguards.

6. Data Deletion and Anonymization

Once personal data is no longer required for the purposes stated above, Elunara shall:

• Securely delete the data; or
• Irreversibly anonymize the data so that it can no longer be associated with an identifiable individual

Deletion is carried out using industry-standard practices to prevent unauthorized access, recovery, or misuse.

7. User-Initiated Deletion Requests

Users may request deletion of their personal data by contacting Elunara using the details provided in Section 11.

Deletion requests shall be processed subject to the following conditions:

• Verification of the identity of the requester
• Compliance with applicable legal and regulatory obligations
• Retention of data where required for legal claims, dispute resolution, fraud prevention, or statutory compliance

Where immediate deletion is not permissible, the data shall be securely restricted and retained only for the legally mandated period.

8. Exceptions to Deletion

Elunara may retain certain data notwithstanding a deletion request where:

• Retention is required under applicable law or court order.
• Data is necessary for the establishment, exercise or defense of legal claims.
• Retention is required for audits, investigations or regulatory inquiries.
• Data is required to enforce contractual rights or obligations.

9. Storage and Security of Retained Data

All retained data is stored on secure servers with appropriate access controls, encryption and monitoring mechanisms. Elunara periodically reviews retained data to ensure continued relevance and compliance with this Policy.

10. Policy Review and Updates

Elunara reserves the right to update or modify this Policy at any time to reflect changes in law, technology, or business practices. Any material changes shall be published on the Website with an updated "Last Updated" date.

11. Contact and Grievance Redressal

For questions, concerns or requests related to data retention or deletion, users may contact:

Email: security@elunara.ai

ELUNARA - ETHICAL AI & RESPONSIBLE USE POLICY

Effective Date: [●]
Last Updated: [●]

1. PURPOSE

This Ethical AI & Responsible Use Policy ("Policy") forms an integral part of Elunara's Platform Policies and shall be read in conjunction with the Terms of Service, Privacy Policy and other applicable platform policies. This Policy is legally binding on all users, employees, consultants, partners, vendors and third parties who access, develop, deploy or use any Artificial Intelligence (AI) or automated features provided by Elunara.

Elunara is an AI-powered educational platform focused on management education. Accordingly, this Policy emphasises ethical, lawful, transparent and responsible use of AI in academic, professional and learning environments.

2. DEFINITIONS

For the purposes of this Policy:

• (a) "AI Systems" means machine learning models, algorithms, generative AI tools, automated or semi-automated decision-support systems, and related technologies used by Elunara.
• (b) "Bias" means systematic and unfair discrimination or skewed outcomes affecting individuals or groups.
• (c) "Personal Data" shall have the meaning assigned to it under the DPDP Act.
• (d) "Processing" includes collection, use, storage, training, inference, sharing, disclosure, retention and deletion.
• (e) "User" or "You" means any individual or entity accessing or using the Platform, including students, educators, institutions and visitors.

2. SCOPE AND APPLICABILITY

This Policy applies to:

• All AI-powered tools, models, algorithms and automated systems developed or deployed by Elunara.
• AI features used for content generation, learning assistance, assessment support, analytics or recommendations.
• Internal AI systems used for operations, moderation, security or decision support.
• Third-party AI systems integrated into the Elunara platform.

3. CORE ETHICAL PRINCIPLES OF ETHICAL

Elunara's AI Systems are governed by the following core principles:

3.1. Human-Centric AI

Elunara's AI systems are designed to assist learning and productivity, not to replace human intelligence, academic effort or institutional decision-making. Human oversight shall be maintained, particularly in high-impact or sensitive contexts.

3.2. Fairness and Bias Mitigation

Elunara undertakes reasonable and ongoing efforts to identify, assess and mitigate algorithmic bias. AI systems shall not discriminate on the basis of gender, caste, religion, ethnicity, disability, age, socio-economic status or any other protected characteristic under applicable law.

3.3. Transparency

AI-generated outputs, recommendations, or automated actions shall be clearly identifiable as such. Users shall be informed when they are interacting with or relying upon AI-driven features.

3.4. Accountability

Elunara retains accountability for the design and deployment of its AI systems. Clear internal ownership and escalation mechanisms are maintained for AI-related decisions, errors, or impacts.

3.5. Safety, Reliability, and Accuracy

AI systems are tested, monitored, and periodically reviewed to reduce risks of harmful, misleading, or inaccurate outputs. However, AI outputs are probabilistic in nature and should not be treated as infallible.

4. RESPONSIBLE USE BY USERS

AI features provided by Elunara are intended strictly as learning aids and decision support tools. Users acknowledge and agree that:

• AI outputs do not constitute professional, legal, academic, or institutional advice
• Final responsibility for academic submissions, decisions, and actions remains with the user
• AI assistance must be used in compliance with institutional rules and academic integrity requirements

5. PROHIBITED USES

Users shall not use Elunara's AI systems for any unlawful, unethical, or prohibited purpose, including but not limited to:

• Academic cheating, impersonation, or submission of AI-generated content as original work where prohibited.
• Circumventing examination, assessment, or institutional rules.
• Generating fraudulent, deceptive, defamatory, or misleading content.
• Harassment, hate speech, discrimination, or abuse.
• Creation or dissemination of illegal content.
• Manipulation of users, institutions, or outcomes through deceptive AI use
• Reverse engineering, bypassing safeguards, or unauthorised access to AI systems.

Violation of this section may result in suspension, termination, reporting to educational institutions, or legal action, as applicable.

6. DATA GOVERNANCE AND PRIVACY

6.1. Lawful Processing

All personal data used in AI systems shall be processed in accordance with applicable data protection laws of India.

6.2. Applicable Indian Laws

Elunara's AI and data practices are aligned with, inter alia:

• The Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023
• Consumer Protection Act, 2019
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

6.3. Data Minimisation and Security

Only data necessary for legitimate purposes is used. Appropriate technical and organisational security measures are implemented to protect data used in AI systems.

7. AUTOMATED DECISION-MAKING AND HUMAN OVERSIGHT

• Elunara does not rely solely on automated decision-making for outcomes that significantly affect user rights, access, or academic standing.
• Human review mechanisms are maintained for high-impact decisions.
• Users may request clarification or review of certain AI-driven outcomes, subject to platform capabilities.

8. THIRD-PARTY AI SYSTEMS

Where third-party AI tools or services are used:

• Reasonable due diligence is undertaken.
• Contractual safeguards relating to privacy, security, and ethical use are imposed.
• Elunara is not responsible for unauthorised or unlawful use of third-party AI systems beyond its reasonable control.

9. MONITORING, AUDIT, AND CONTINUOUS IMPROVEMENT

Elunara may:

• Monitor AI system performance and usage patterns
• Conduct internal reviews or audits
• Update models, safeguards, or controls to address emerging risks
• Modify or withdraw AI features where necessary

10. LIMITATION OF LIABILITY

AI-generated outputs are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Elunara disclaims liability for:

• Errors, omissions, or inaccuracies in AI outputs
• User reliance on AI outputs for academic or professional decisions
• Misuse or unauthorised use of AI systems by users or third parties

11. ENFORCEMENT

Non-compliance with this Policy may result in:

• Warning or restriction of access
• Suspension or termination of user accounts
• Reporting to relevant institutions or authorities
• Civil or criminal action where required under law

12. POLICY UPDATES

Elunara reserves the right to update or modify this Policy at any time. Updated versions shall be published on the Platform. Continued use of the Platform constitutes acceptance of the revised Policy.

13. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India. Courts having jurisdiction at [City, India] shall have exclusive jurisdiction.

14. CONTACT AND GRIEVANCE REDRESSAL

For concerns, questions, or reporting misuse of AI systems:

Email: security@elunara.ai

Grievances shall be addressed within the timelines prescribed under applicable Indian law.

ELUNARA – GRIEVANCE REDRESSAL POLICY

Effective Date: [●]
Last Updated: [●]

1. Purpose

Elunara is committed to providing a safe, transparent, and user-friendly digital platform. This Grievance Redressal Policy sets out the mechanism through which users may raise concerns, complaints, or grievances related to the use of the Elunara website, including issues relating to platform services, data protection, content, or policy compliance.

This policy is framed in accordance with applicable laws in India, including the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, where applicable.

2. Scope

This policy applies to all users, visitors, and registered members accessing or using the Elunara website. It covers grievances relating to, but not limited to:

• Use or functionality of the platform
• Access to services or content
• Data protection and privacy concerns
• Alleged violation of Elunara's policies or terms
• Unauthorized use, misuse, or abuse of the platform
• Any other issue affecting a user's lawful rights or interests

3. Definition of Grievance

For the purpose of this policy, a "grievance" means any complaint, concern, or dissatisfaction expressed by a user in relation to the Elunara website, its services, content, or handling of personal data.

4. Appointment of Grievance Officer

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Elunara has appointed a Grievance Officer to address user grievances in a timely and effective manner.

Grievance Officer Details:

Name: …………………..
Designation: Grievance Officer
Email: security@elunara.ai
Address: [registered office address of Elunara]

The Grievance Officer shall be responsible for acknowledging, examining and resolving grievances received from users.

5. How to Raise a Grievance

Users may submit their grievances by sending an email to the Grievance Officer at the email address mentioned above. The grievance communication should include:

• Full name of the user
• Registered email address or contact details
• Clear description of the grievance
• Relevant screenshots, documents, or supporting information, if any

Anonymous or vague complaints without sufficient details may not be processed.

6. Acknowledgement and Resolution Timeline

• All grievances shall be acknowledged within 24 to 48 hours of receipt.
• Elunara shall make best efforts to resolve the grievance within 15 (fifteen) days from the date of receipt, or within such time as prescribed under applicable law.
• In cases requiring additional investigation or information, the user may be contacted for clarification.

7. Data Protection and Privacy-Related Grievances

Grievances relating to personal data, including collection, storage, processing, sharing, or deletion of personal data, shall be handled in accordance with Elunara's Privacy Policy and the Digital Personal Data Protection Act, 2023.

Users may specifically raise concerns regarding:

• Unauthorized access to personal data
• Inaccurate or outdated personal data
• Withdrawal of consent
• Data security incidents or breaches

8. Escalation

If any user is not satisfied with the resolution provided, they may escalate the matter by replying to the original grievance communication with additional details or clarification. Elunara will review the grievance afresh and provide a reasoned response.

Nothing in this policy restricts a user's right to seek appropriate legal remedies under applicable Indian laws.

9. Limitation

Elunara shall not be responsible for grievances arising from:

• Third-party websites, services, or links accessed through the platform
• User-generated content posted by other users, except to the extent required under applicable law
• Issues beyond the reasonable control of Elunara

10. Record Maintenance

Elunara shall maintain records of grievances received and actions taken for such period as required under applicable law, and may use such records for audit, compliance, or legal purposes.

11. Policy Updates

Elunara reserves the right to amend or update this Grievance Redressal Policy at any time to ensure compliance with legal requirements or operational needs. Any changes shall be effective upon publication on the website.

12. Governing Law and Jurisdiction

This Grievance Redressal Policy shall be governed by and construed in accordance with the laws of India. Courts having jurisdiction over the registered office of Elunara shall have exclusive jurisdiction over matters arising under this policy.

SECURITY & INCIDENT RESPONSE POLICY

Effective Date: [●]
Last Updated: [●]

Elunara ("Elunara", "we", "our", or "us") is committed to protecting the security, confidentiality, and integrity of information processed through its website, platform, and related services ("Platform"). This Security & Incident Response Policy outlines the technical, administrative, and organizational measures adopted by Elunara to safeguard data and describes the procedures followed in the event of a security incident or data breach.

This Policy forms an integral part of Elunara's Terms of Service and Privacy Policy.

1. Scope of the Policy

This Policy applies to:

• All users of the Elunara website and services
• All data collected, stored, processed, or transmitted by Elunara
• All employees, contractors, service providers, and partners with access to Elunara systems

2. Information Security Objectives

Elunara's security framework is designed to:

• Prevent unauthorized access, use, disclosure, alteration, or destruction of data
• Protect personal data and sensitive personal data
• Ensure availability and reliability of Platform services
• Detect, respond to, and recover from security incidents promptly

3. Security Measures Implemented

Elunara implements reasonable security practices and procedures as required under applicable Indian law, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

3.1. Access Controls

• Role-based access control (RBAC) to restrict system access on a need-to-know basis
• Strong authentication mechanisms, including passwords and multi-factor authentication where applicable
• Periodic review and revocation of access rights
• Segregation of duties to reduce the risk of misuse or error

3.2. Encryption

• Encryption of sensitive data in transit using industry-standard secure communication protocols
• Encryption of sensitive and confidential data at rest where feasible
• Secure key management practices to prevent unauthorized decryption

3.3. Monitoring and Audits

• Continuous monitoring of systems for suspicious activity or unauthorized access
• Logging of system events and access attempts
• Periodic internal security assessments and audits
• Vulnerability assessments and penetration testing conducted at regular intervals or after major system changes

4. Infrastructure and Network Security

• Firewalls and intrusion detection or prevention systems are deployed to protect network boundaries
• Secure configuration of servers, databases, and applications
• Regular patching and updates to address known security vulnerabilities
• Backup and disaster recovery mechanisms to ensure data availability and integrity

5. Employee and Vendor Security Practices

• Employees and contractors are bound by confidentiality and data protection obligations
• Access to systems is granted only after appropriate authorization
• Security awareness and training programs are conducted periodically
• Third-party service providers are required to implement comparable security safeguards and comply with contractual security obligations

6. Incident Detection and Classification

A "Security Incident" includes any actual or suspected event that:

• Compromises the confidentiality, integrity, or availability of data
• Results in unauthorized access, disclosure, alteration, or loss of information
• Affects Platform operations or user trust

Incidents are assessed and classified based on severity, impact, and scope.

7. Incident Response Framework

Elunara follows a structured incident response process, which includes:

7.1. Identification

• Detection of security incidents through monitoring systems, alerts, audits, or user reports

7.2. Containment

• Immediate steps to limit the impact of the incident
• Isolation of affected systems where necessary

7.3. Investigation and Assessment

• Identification of the root cause and affected data or systems
• Assessment of potential harm to users and the Platform

7.4. Remediation

• Fixing vulnerabilities and restoring systems to normal operation
• Strengthening controls to prevent recurrence

8. Data Breach Notification

In the event of a personal data breach, Elunara shall:

• Notify affected users without undue delay where required by law
• Notify relevant authorities, including the Indian Computer Emergency Response Team (CERT-In), as mandated under applicable laws and directions
• Provide information regarding the nature of the breach, likely consequences, and remedial measures taken or proposed

Notifications shall be made in accordance with:

• The Information Technology Act, 2000
• CERT-In Directions, 2022
• Any other applicable laws, rules, or regulatory requirements

9. User Responsibilities

Users are responsible for:

• Maintaining the confidentiality of their login credentials
• Using strong passwords and secure devices
• Promptly notifying Elunara of any suspected unauthorized access or security vulnerability related to their account

Elunara shall not be responsible for security incidents arising from user negligence or compromised credentials beyond its reasonable control.

10. Limitation of Liability

While Elunara implements reasonable security practices, no system is completely secure. To the extent permitted by law, Elunara shall not be liable for losses arising from security incidents beyond its reasonable control, provided it has complied with applicable legal and regulatory obligations.

11. Policy Review and Updates

This Policy may be updated periodically to reflect changes in technology, legal requirements, or business practices. Updated versions will be published on the website with a revised "Last Updated" date.

Continued use of the Platform after such updates constitutes acceptance of the revised Policy.

12. Contact Information

For reporting security concerns or incidents, users may contact:

Email: security@elunara.ai
Grievance Officer: As detailed in the Grievance Redressal Policy